Terms of service

Last updated: September 23, 2026

YOUR AGREEMENT WITH NORTH & MERCER

North & Mercer is an online store operated by 3OAK Consulting LLC, at 30 N Gould Street, STE R, Sheridan, WY 82801, United States. These terms apply to purchases from our store and use of our website. Shopify provides our ecommerce platform; 3OAK Consulting LLC is the seller.

Nothing in these terms removes a protection, warranty or remedy that cannot legally be excluded. Applicable consumer law takes priority over an inconsistent term.

SHOPPING AND PLACING AN ORDER

You must be legally capable of entering into a purchase contract. Please provide accurate contact, billing and delivery information and protect your account login details.

Before paying, you can review your items, quantities, delivery details and final total and correct errors. We send an order record by email after checkout. If it does not arrive, contact us.

We will not substitute a materially different item without your agreement. If stock is unavailable or a payment cannot be verified, we will contact you and provide any refund due. Pricing and listing errors are handled in accordance with applicable law.

PRODUCT INFORMATION

Product pages show the available options and describe the item’s stated features. Fit can vary between styles. A general size conversion chart does not provide measurements for a particular item; contact us before ordering if you need exact measurements or further product details. Screen settings may affect how a colour appears, but this does not excuse a material difference between the item supplied and its description.

PRICES, TAXES AND PROMOTIONS

Prices are displayed in Canadian dollars (CAD). Any applicable taxes and the final order total are shown before payment. Standard shipping to eligible Canadian addresses is free. We cover applicable import duties and customs-handling charges, as described in our Shipping Policy.

Promotion eligibility and exclusions are disclosed with the offer. A refund reflects the amount actually paid for the returned item, including applicable tax. We do not add an undisclosed penalty after purchase.

DELIVERY

Our Shipping Policy explains processing times, delivery estimates, tracking and delivery problems. Handing a parcel to a carrier does not remove our delivery obligations or remedies required by law.

RETURNS AND CONSUMER RIGHTS

Our Return and Refund Policy explains the voluntary 30-day return and exchange window, eligibility, postage and refund timing. Legal warranties and mandatory remedies for defects, incorrect or misdescribed goods, non-delivery and other breaches remain available independently of that window.

USING THE WEBSITE

Do not use the website to commit fraud, distribute malicious software, interfere with security, misuse another person’s account or infringe intellectual-property or privacy rights. We may take proportionate steps to protect the website and its users without removing obligations owed on an existing order.

Original site content belongs to 3OAK Consulting LLC or its licensors unless stated otherwise. You may browse and save information for personal shopping and order records. Other uses require permission or a legal entitlement.

REVIEWS AND SUBMITTED CONTENT

Reviews should reflect a genuine experience and must not be unlawful or misleading. By submitting a review for publication, you permit us to display the name and content you provided. We obtain any additional permission required before using personal information or images in advertising. We may remove unlawful or irrelevant content, but do not suppress genuine negative feedback merely because it is unfavourable.

PRIVACY AND EXTERNAL SERVICES

Our Privacy Policy explains how personal information is handled. Independent websites linked from our store have their own terms. This does not exclude our responsibility for providers used to fulfil our obligations to you.

RESOLVING CONCERNS

Contact us if something goes wrong so we can try to resolve it. You may also seek advice, contact a consumer authority or pursue a remedy available under applicable law. We do not exclude legal warranties, require compulsory arbitration, waive statutory court rights or limit liability where the law prohibits this.

APPLICABLE LAW AND CHANGES

Canadian consumers retain the mandatory protections of their province or territory and applicable federal law. Our United States business address does not require a Canadian consumer to give up those protections or pursue a claim exclusively in the United States.

Updated terms apply prospectively. The terms presented when an order is placed apply to that order unless a lawful change is agreed or required.

CONTACT AND BUSINESS INFORMATION

North & Mercer is operated by 3OAK Consulting LLC.
Business address: 30 N Gould Street, STE R, Sheridan, WY 82801, United States.
Email: support@north-mercer.com
Telephone: +1 437 524 8045
Customer service: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding public holidays. We aim to reply within one business day.