Last updated: September 23, 2026
CURRENCY AND FINAL PRICE
North & Mercer prices and checkout charges are in Canadian dollars (CAD). Displayed prices include applicable taxes. Standard shipping within our eligible Canadian delivery area is free, and we cover applicable import duties and customs-handling charges. Your order total is shown before you confirm payment, with no additional import charges payable on delivery.
A payment provider may apply its own currency-conversion or cross-border transaction fee, depending on your account and card agreement. Such fees are charged by your provider, not by North & Mercer.
PAYMENT OPTIONS
You can use the payment methods displayed in our checkout for your order. Available cards and digital wallets may vary by device, location and provider. We do not ask you to email full card details or to pay outside the checkout to complete a normal order.
AUTHORIZATION AND PAYMENT
Payment is authorized and collected when you place your order, subject to approval by the payment provider. Please use a payment method you are authorized to use and enter accurate billing details. We may carry out reasonable verification checks to prevent fraud.
If a payment fails, check with your provider before trying again. A pending authorization is not necessarily a completed charge. If an order cannot proceed, we will notify you and refund any captured payment or release the authorization. Your provider controls how quickly the reversal appears.
CHECKOUT SECURITY
Our store uses Shopify checkout. Payment information is handled by the payment providers used at checkout; we do not receive your complete card number or security code. We may receive transaction status and limited details such as the card brand and last four digits. No online service can guarantee absolute security.
REFUNDS AND PAYMENT QUESTIONS
Refunds are returned to the original payment method. Please see our Return and Refund Policy for return eligibility and refund timing. If you do not recognize a charge or have a problem with an order, contact us. You remain free to contact your bank, payment provider or relevant consumer authority.
CONTACT AND BUSINESS INFORMATION
North & Mercer is operated by 3OAK Consulting LLC.
Business address: 30 N Gould Street, STE R, Sheridan, WY 82801, United States.
Warehouse: 351 Olivewood Road, Toronto, Ontario M8Z 0E9, Canada.
Email: support@north-mercer.com
Telephone: +1 437 524 8045
Customer service: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding public holidays. We aim to reply within one business day. EST or EDT applies according to the season.