New Season

Refined for every day

Considered pieces for an effortless wardrobe.

30-day returns

Request a return for eligible items within 30 days after delivery. Conditions apply, and your rights under the applicable Canadian consumer protection laws remain unaffected.

Frequently asked questions

How do I choose the right size?

The fit is true to size, so you can order your usual size. If you’re between sizes, we recommend choosing the larger size for a more comfortable fit.

How do I track my order?

Once your order has been dispatched, you will receive an email with your tracking link so you can follow its journey. Please allow up to 48 hours for tracking to update. You can also check its progress on our Track your order page.

How do I return my items?

Changed your mind? Email support@north-mercer.com with your order number and the item you wish to return. We will send the return instructions. Please contact us before posting anything back. See our Return and Refund Policy for the eligibility conditions.

Is there a satisfaction guarantee?

Sometimes you only truly know once you have tried an item for yourself.

Eligible items can be returned within 30 days after delivery. For a change-of-mind return, items must be unworn beyond reasonable inspection, unwashed and have their original tags attached. Approved refunds are sent to the original payment method after inspection. Your rights under the applicable Canadian consumer protection laws remain unaffected. Read our Return and Refund Policy for full details.

How do I get in touch with you?

Need a hand? Email support@north-mercer.com. We are available Monday to Friday from 9:00 am–5:00 pm Eastern Time and aim to respond within 1 business day.

Is my payment secure?

Your payment is processed through Shopify secure checkout using encrypted connections. We do not receive or store your complete card details. Learn more in our Payment Policy.