Privacy policy

Last updated: September 23, 2026

WHO IS RESPONSIBLE FOR YOUR INFORMATION

North & Mercer is operated by 3OAK Consulting LLC. We are responsible for personal information handled in connection with our store. For privacy questions or requests, email support@north-mercer.com with “Privacy” in the subject line, or use the contact details at the end of this policy.

INFORMATION WE COLLECT

When you shop with us or contact us, we may collect your name, email address, telephone number, billing and delivery addresses, order history, payment status, return details and correspondence. If you create an account or submit a review, we also handle the information you provide for that purpose.

Payment providers handle your payment credentials. We may receive limited payment details, such as transaction status, card brand and the last four digits of a card. We do not receive your complete card number or security code.

Our website and its service providers may collect technical information, including your IP address, device and browser details, cookie identifiers, security events and interactions with pages, carts and checkout. Delivery providers may supply tracking and delivery information.

HOW WE USE INFORMATION

We use personal information to process orders and payments, arrange delivery, manage returns and refunds, respond to enquiries, maintain transaction records, protect the store against fraud and comply with legal obligations. Where applicable, we use information for analytics or marketing in accordance with your choices and applicable law. Buying from us does not require you to agree to optional marketing messages.

CONSENT AND MARKETING CHOICES

Where consent is required, we ask for it in a manner appropriate to the information and its intended use. You may withdraw consent for an optional use by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawal does not affect processing already carried out lawfully or information we must retain to complete an order or meet a legal obligation.

Marketing emails include a way to unsubscribe. We process unsubscribe requests without delay and no later than 10 business days after receiving them. Necessary messages about an order, delivery or return may still be sent.

WHEN WE SHARE INFORMATION

We share information as needed with Shopify, payment providers, fraud-prevention services, fulfilment partners, carriers, customer-support and IT providers, and other providers involved in the service you request. Analytics or advertising providers may receive information if their tools are enabled on the store. We may also disclose information when required by law or to protect legal rights.

Shopify provides our ecommerce platform. You can read Shopify’s Consumer Privacy Policy for information about its processing and use the Shopify Privacy Portal for requests relating to Shopify’s services. Contact us about information handled by North & Mercer.

PROCESSING OUTSIDE CANADA

Our operating company is in the United States. Personal information may be processed in the United States or other countries where our service providers operate. Information processed outside Canada may be subject to the laws of that country, including lawful access by its authorities. We remain accountable for information entrusted to providers and use safeguards appropriate to the circumstances.

RETENTION AND SECURITY

We keep personal information for as long as reasonably needed for the purposes described here, including order support, returns, recordkeeping, dispute resolution and legal obligations. We then delete it or make it anonymous where appropriate. We use safeguards appropriate to the sensitivity of the information, although no online system can guarantee absolute security.

YOUR REQUESTS

You may contact us to ask about the personal information we hold about you, request access or correction, withdraw an optional consent, or raise a privacy concern. We may need to verify your identity before responding. We will handle requests in accordance with applicable law and explain if a legal exception applies.

CHANGES TO THIS POLICY

We may update this policy when our practices or legal requirements change. The date at the top shows when it was last updated.

CONTACT AND BUSINESS INFORMATION

North & Mercer is operated by 3OAK Consulting LLC.
Wyoming Filing ID: 2024-001538335
Business address: 30 N Gould Street, STE R, Sheridan, WY 82801, United States
Email: support@north-mercer.com
Telephone: +1 437 524 8045

Customer service is available Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding public holidays. We aim to reply within one business day.