Last updated: September 23, 2026
Where do you deliver and what does it cost
We offer free standard shipping with no minimum spend to eligible Canadian addresses. Eligibility and any location-specific restriction are shown before payment. We do not currently deliver outside Canada.
How long does delivery take
Allow 1–2 business days for processing and 4–8 business days for transit, giving an estimated total of 5–10 business days from the start of processing. The daily cut-off is 4:30 p.m. Eastern Time (Toronto). Orders placed after that time, on weekends or on Ontario public holidays begin processing the next business day. Estimates are not guaranteed arrival dates.
Will I pay tax or customs charges on delivery
Our CAD prices include applicable taxes. Standard shipping is free and we cover applicable import and customs-handling charges. No additional import charge is payable on delivery. Contact us if a carrier requests one.
How can I track my order
We email tracking details after dispatch. The first updates can take up to 48 hours. If the delivery estimate has passed or a parcel appears missing, contact us with your order number.
Can I change or cancel an order
Contact us immediately. We will try to help, but changes may not be possible once preparation or dispatch has begun. Your rights under applicable law and our Return and Refund Policy remain available.
How do I choose a size
Use the measurements and fit information on the individual product page. Fit can vary between styles. Contact us before ordering if you need help with a measurement or product detail.
Can I return or exchange an item
Request an eligible return or exchange within 30 calendar days after delivery by emailing support@north-mercer.com. For a change of mind, items must be unworn other than reasonable indoor fitting, unwashed, unaltered and resaleable, with tags attached. Send the item within 14 calendar days after receiving return instructions. Sale items have the same return window.
Are any items excluded
Clearly personalised or made-to-order items and hygiene-sensitive items with removed protective seals are excluded from voluntary change-of-mind returns. This includes swimwear with a removed hygiene seal and sealed underwear once unsealed. Relevant exclusions are identified before purchase. Rights for faulty, damaged, incorrect or misdescribed goods are unaffected.
Where do returns go and who pays postage
After contacting us, send your return to North & Mercer Returns, 351 Olivewood Road, Toronto, Ontario M8Z 0E9, Canada. You pay postage for a change of mind. We cover reasonable return postage for faulty, damaged, incorrect or misdescribed goods, and where required by law. There is no return, exchange or restocking fee. Approved replacement items are sent by standard shipping at no extra delivery charge.
When will I get my refund
For an eligible voluntary return, we issue the refund to the original payment method within 10 calendar days after receiving the item. Your provider may then take up to 10 business days to display it. Mandatory legal deadlines take priority and are not delayed by inspection. See our Return and Refund Policy for details.
What if something is wrong with my order
Email your order number and a description of the issue, with photographs where reasonably possible. We will help resolve it. The voluntary return window does not replace any legal warranty or remedy.
Who operates North & Mercer
The seller is 3OAK Consulting LLC, a United States company at 30 N Gould Street, STE R, Sheridan, WY 82801. Our Canadian warehouse and returns address is 351 Olivewood Road, Toronto, Ontario M8Z 0E9, Canada.
How do I manage privacy or email preferences
You can manage cookies through your browser settings. Use the unsubscribe link in marketing emails to change your marketing choices. You can also contact support@north-mercer.com. Essential order messages may still be sent.
Contact and business information
North & Mercer is operated by 3OAK Consulting LLC.
Business address: 30 N Gould Street, STE R, Sheridan, WY 82801, United States.
Warehouse: 351 Olivewood Road, Toronto, Ontario M8Z 0E9, Canada.
Email: support@north-mercer.com
Telephone: +1 437 524 8045
Customer service: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding public holidays. We aim to reply within one business day. EST or EDT applies according to the season.